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Help and Advice

Do I need to set up an account to purchase goods?


No, you do not need to set up an account to purchase products from Seara Lingerie. You can check-out as a guest. Once you check-out, you will be required to enter your billing and shipping information. All personal information is taken through a secure SSL encrypted connection.  You can also set up an account with Seara Lingerie which takes only a few moments. This will allow you to place orders without you having to fill in your contact details each time.



How do I sign up for newsletters?


Signing up to the newsletter is a great way to keep up to date with our  the latest news, events and special offers from Seara Lingerie. To subscribe, enter your email address into the newsletter subscription box which is at the bottom of each page. We do no distribute o abuse email addresses. We just use them to send you super exciting updates about special offers, news and events.



How do I pay for my order?


All payments are made through a secure SSL encrypted connection. PayPal is also available for taking payment..



I don't have a PayPal account - how can I pay?


Once you have a debit or credit card, you can make a payment. PayPal has been added as an extra convenience for many of our customers who use PayPal as their preferred payment method.



When will my account be debited?


As soon as your card has been authorised, the payment will be taken from your debt or credit card. If payment has failed and your debit or card has not been authorised for payment, payment will not be taken. If this happens, your order will not be processed by Seara Lingerie. If this happens, it is advisable for you to contact your bank to determine why your card has not been authorised.  



Can I cancel or amend my order?


If you would like to amend or cancel your order, please notify us in writing via email (INSERT HYPERLINK HERE) with your requested changes immediately. Once the order has been completed, we will not be able to change or amend your order and your order will be delivered to the address provided. After this stage, you will need to return the item undamaged and unused in its original packaging within 7 days.



How can I use my discount code?


Once your promotional code is still valid, simply enter the code at the checkout section of the website. Your discount will then be deducted from the total cost. Please note discount codes do not apply to sale items.

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