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Shipping & Returns

How much is delivery?

Delivery is offered at a flat rate fee of €5.00 within Ireland and the UK. Shipping prices will vary outside of Ireland and The UK. Please allow up to 14 working days for your product to be delivered.


How will I know when my order has been shipped?

An email notification will be sent to you to let you know when your order has been shipped.


Can I cancel or amend my order?

If you would like to amend or cancel your order, please notify us in writing via email (sales@seararetail.com) with your requested changes immediately. Once your order has been processed, we will not be able to change or amend your order. After this stage, you will need to return the products undamaged and unused in the original packaging.


How do I return an item?

Incorrect products must be returned within 7days of ordering the product from Seara Lingerie. Product must be unused and in the original packaging. Once the product is returned and meets all the required criteria, refunds then will be issued within 1-2 working days. The refund will then be visible in your account. For hygiene reasons, we do not accept the return of certain items such as thongsm g-strings or knickers. If you have any questions regarding this, please contact us. 


I have received an incorrect item in my order.

If you have received an item in error or an incorrect product, please contact us via email immediately with full details. A member of our team will get back to you as soon as possible and within working hours to let you know what your next course of action should be.

I only received one item and I ordered more than one.

To keep our prices low, we send out stock as we have them in stock. Occasionally, you may receive one item on one day and the remaining items on another day. This is perfectly normal and all of your products will arrive within the next few days.

 

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